WEBSITE INFORMATION, PRIVACY AND CONSENT NOTICE
As of the 25th May 2018 General Data Protection Regulation (GDPR) came into play to help to protect your personal information.
This notice should inform you of what personal information I may hold about you and why, along with what your rights are
Who I am, and how to contact me:
Tracey Alston RGN MAR
you can contact me directly through my website here if you are a prospective client. current and past clients can contact me at any time through my website http://apositivetouch.co.uk/
or through my FB page @Apositivetouch
in person or by text message or telephone.
Data controller contact details: Tracey Alston
THE PURPOSE OF PROCESSING CLIENT DATA:
In order to provide professional treatments, I require to collect and retain potentially sensitive information about your health. I will only use this information for informing reflexology and other therapy treatments requested by you, and associated recommendations concerning aspects of health and wellbeing which I may offer to you.
I take basic contact details and information via my website to allow me to contact you and handle any bookings.
You may at times also offer further information to me via my email through my website (or direct email) and or text messaging to my own mobile telephone number, regarding your health, this is in order that I can plan your treatment and advise if I can be of help to you.
LAWFUL BASIS FOR HOLDING AND USING CLIENT INFORMATION:
As a full member of the Association of Reflexologists< I abide by the AOR code of practice and ethics. the lawful basis under which I hold and use your information is :My legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice.
As i hold special category data (i.e. health related information) the additional condition under which I hold and use this information is for me to fulfil my role as a healthcare practitioner bound under the AOR confidentialityas defined in the AOR code of practice and Ethics.
WHAT INFORMATION I HOLD AND WHAT I DO WITH IT:
In order to provide professional reflexology treatments, and other therapies, i will need to ask for and keep information about your health. I will only use this for informing reflexology and other therapy treatments , or advice as requested and discussed with you. the information to be held is:
* your contact details
* Medical history and other health related information (which I will take from you at first consultation)
* Treatment details and related notes (which I will take after each consultation)
I will NOT share your information with anyone else (other than within my own practice, or as required for any legal process) without explaining why it is necessary, and obtaining your explicit consent.
HOW LONG I KEEP YOUR INFORMATION FOR:
I will keep your information for the following periods ...
7 years since your last treatment
Children's records will be kept until the child reaches the age of 25, or if aged 17 when treated to the age of 26
Your data will not be transferred outside of the EU without your consent
PROTECTING YOUR PERSONAL DATA:
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure I have put in place appropriate technical, physical and managerial procedures to safeguard and secure any information collected from you.
I will contact you using the contact preferences you give me in relation to:
*Reflexology information or information regarding any other therapies related to
GDPR gives you the following rights ...
* The right to be informed :
To know how your information will be held and used (this notice)
*The right of access:
To see your therapists records of your personal information, so you know what is held about you and so you can verify it.
*The right of rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete
* The right to erasure (also called "the right to be forgotten"):
For you to request your therapist to erase any information they hold about you
* The right to restrict processing of personal data:
You have the right to request limits on how your therapist uses your personal information
* The right to data portability:
Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems
*The right to object:
To be able to tell your therapists you do not want them to use certain parts of your information, or only to use it for certain purposes
*Rights related to automated decision-making and profiling
* The right to make a complaint to the Information commissioners office:
To be able to make a complaint to the ICO if you feel your details are not correct, or if you feel they are not being used in a way for which you have given permission, or if they are being stored when they don't have to be.
Full details of your rights can be found at:
if you wish to exercise any of these rights please use the contact details as given above.
If you are dissatisfied with the response you can complain to the Information Commissioners Office. Their contact details are:
* If you do not agree to your therapist keeping records of information about you and your treatments, or if you don't allow them to use the information in the way they need to for treatments , the therapist may not be able to treat you
* Your therapist has to keep your records of treatment for a certain period of time, as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that time has passed.
* Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission